Shipping policy
Shipping Policy
At Vanbotiq, many of our products are made to order. This means your item is created specifically after your order is placed rather than being taken from pre-made inventory.
Please review the information below to understand our processing, production, shipping times, and delivery policies.
Order Processing
Orders are typically reviewed and processed within 1–2 business days after they are placed.
Once your order has been processed, it will be sent to production.
Please note that business days do not include weekends or public holidays.
Production Time
Because our products are made to order, they require time to be produced before shipment.
Production typically takes 3–5 business days.
During holidays, promotional periods, or periods of unusually high order volume, production may take slightly longer.
Shipping & Delivery Time
After production is complete and your order has been shipped, estimated delivery within the United States typically takes:
7–14 business days
Shipping time begins when your package has been handed over to the shipping carrier and does not include processing or production time.
Estimated Total Delivery Time
For most U.S. orders, please allow approximately:
1–2 business days processing
+ 3–5 business days production
+ 7–14 business days shipping
These timeframes are estimates rather than guaranteed delivery dates.
Because Vanbotiq products are made to order, they may take longer to arrive than pre-made products stocked in a warehouse. We appreciate your patience while your order is being prepared.
Shipping Costs
Our standard shipping rates for U.S. orders are:
- First item: $6.99
- Each additional item: $4.99
- FREE standard shipping on orders of $150 or more
Applicable shipping charges will be calculated and displayed at checkout before payment is completed.
Free shipping eligibility is based on the merchandise subtotal after applicable discounts and before shipping charges and taxes.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with available tracking information.
Please allow some time for tracking information to become active after receiving your shipping confirmation. In some cases, carriers may take a few business days to scan and update a newly shipped package.
Multiple Items & Separate Shipments
If you order multiple products, your items may be produced at different facilities or become ready for shipment at different times.
As a result, your order may arrive in multiple packages and on different delivery dates.
If your order is split into multiple shipments, you may receive separate tracking information for each package.
You will not be charged additional shipping fees simply because we divide an order into multiple shipments.
Shipping Delays
We work to have orders produced and delivered within the estimated timeframes above. However, occasional delays may occur due to circumstances outside our reasonable control, including:
- Carrier or postal delays
- Severe weather
- Holidays
- High order volumes
- Transportation disruptions
- Customs or inspection delays where applicable
- Other circumstances affecting shipping carriers or fulfillment facilities
Once a package has been transferred to the shipping carrier, Vanbotiq cannot guarantee an exact delivery date.
If your order is experiencing an unusual delay, please contact us and we will be happy to review the available tracking information.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you discover an error after placing your order, contact us as soon as possible at support@vanbotiq.com with your order number and the correct shipping information.
We will make reasonable efforts to update your address if your order has not yet entered fulfillment or shipment. However, we cannot guarantee that an address can be changed once processing or production has begun.
Vanbotiq is not responsible for delivery failures, returned packages, or additional costs resulting from an incorrect or incomplete address provided by the customer.
Lost Packages
If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at support@vanbotiq.com.
Please include your order number so we can review the shipment and help determine the appropriate next step.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend that you:
- Check around the delivery location, including entrances, porches, mailboxes, garages, and other safe locations.
- Check with household members or neighbors who may have accepted the package.
- Allow a short period of time, as some carriers occasionally mark packages as delivered shortly before the actual delivery.
- Contact the shipping carrier using your tracking number.
If you are still unable to locate your package after taking these steps, please contact support@vanbotiq.com and we will assist you where possible.
Returned-to-Sender Packages
Packages may occasionally be returned to the sender because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or other circumstances outside our control.
If your package is returned to sender, please contact us at support@vanbotiq.com so we can review the situation and determine the available options.
Additional shipping charges may apply if reshipment is required due to an incorrect address or other information provided by the customer.
Order Changes & Cancellations
Because our products are made to order and may enter production shortly after an order is placed, requests to change or cancel an order should be submitted as soon as possible.
We cannot guarantee that an order can be modified or canceled once processing or production has begun.
For additional information regarding cancellations, returns, damaged products, and refunds, please review our Return & Refund Policy.
Contact Us
If you have questions about shipping, tracking, or the delivery of your order, please contact:
Vanbotiq Customer Support
Email: support@vanbotiq.com
Please include your order number when contacting us so that we can assist you as quickly as possible.