Refund policy
At Vanbotiq, we want you to be happy with your purchase. Because many of our products are made to order specifically for each customer, our return and refund policy differs from that of stores selling pre-made inventory.
If there is a problem with your order, please contact us at support@vanbotiq.com. Our customer support team will review the issue and work with you toward an appropriate solution.
Please review the policy below before placing your order.
Order Cancellations
You may request to cancel your order within 24 hours of placing it.
Orders successfully canceled within this 24-hour period are eligible for a full refund with no cancellation fee.
To request a cancellation, please email:
Please include your order number and indicate that you would like to cancel your order.
After the 24-hour cancellation period, your order may already have entered production. Because our products are made to order, we cannot guarantee cancellation once production has begun.
If we are unable to cancel your order because it has already entered production, the order will proceed as scheduled.
Order Modifications
If you need to change your shipping information, size, product selection, or other order details, please contact us within 24 hours of placing your order.
We will make reasonable efforts to accommodate your request.
However, once an order has entered production, we cannot guarantee that changes can be made.
Please review your order information carefully before completing your purchase.
Made-to-Order Products
Many Vanbotiq products are produced specifically for each customer after an order is placed.
For this reason, we generally cannot accept returns, exchanges, or refund requests for reasons including:
- Change of mind
- No longer wanting the product
- Ordering the wrong size
- Selecting the wrong product or variation
- Personal preference regarding the design
- Purchasing the wrong quantity
- Other ordering mistakes made by the customer
Please carefully review product descriptions, images, sizing information, and your order details before completing your purchase.
Damaged, Defective, or Incorrect Items
We stand behind the products we sell.
If your item arrives with a significant manufacturing defect, is damaged during delivery, contains a significant printing error, or you receive an item different from what you ordered, please contact us.
Eligible issues may include:
- Product damaged during production or transportation
- Manufacturing defects
- Significant printing defects
- Incorrect product received
- Incorrect size or variation sent compared with your order
- Missing components that should have been included with the product
Please contact us within 15 days of the delivery date so that we can review your claim.
How to Report a Problem
Please email support@vanbotiq.com and provide:
- Your order number
- A brief description of the problem
- Clear photographs showing the issue
- A photograph of the entire product
- A photograph of the shipping label or packaging when relevant
- Video evidence when photographs do not adequately show the issue
Please make sure the photographs clearly show the problem so our support team can review your claim as quickly as possible.
We may request additional photographs or information when reasonably necessary to verify the issue.
Resolution for Eligible Claims
Once we receive the required information, our customer support team will review your claim.
Depending on the nature and severity of the issue, an approved claim may be resolved through one of the following:
- A replacement product at no additional cost
- A partial refund
- A full refund
For minor issues that do not materially affect the appearance or intended use of the product, we may offer an appropriate partial refund.
For significant manufacturing defects, substantial damage, an incorrect product, or other major fulfillment errors, we may offer a replacement or refund as appropriate.
The resolution offered will depend on the circumstances of each claim.
Minor Variations
Because of differences in monitor and device displays, the colors shown on our website may vary slightly from the colors of the physical product.
Small differences in color, positioning, or appearance that occur as a normal result of the manufacturing and printing process may not be considered defects.
However, significant printing errors, manufacturing defects, or substantial differences from the product ordered should be reported to us for review.
We do not use a predetermined percentage of acceptable difference between the advertised product and the product received. Each legitimate quality issue will be reviewed individually.
Returns
Because our products are made to order, please do not return a product without contacting us first.
For many damaged, defective, or incorrect-product claims, a physical return may not be necessary. We may be able to resolve the issue based on photographs, video, and other supporting information.
If a physical return is required, our customer support team will provide you with the appropriate return instructions and return address.
Do not send a product to the address shown on the original shipping package unless our customer support team specifically instructs you to do so.
Unauthorized returns may not be eligible for reimbursement.
Return Shipping Costs
If we determine that a physical return is necessary because of a verified manufacturing defect, incorrect item, or other error for which Vanbotiq is responsible, we will provide instructions regarding the return and applicable return shipping arrangements.
If a return is approved for a reason not caused by Vanbotiq, our fulfillment partner, or the shipping carrier, return shipping costs may be the responsibility of the customer.
Any applicable costs will be communicated before an authorized return is made.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an incorrect address after placing your order, please contact support@vanbotiq.com as soon as possible.
We will make reasonable efforts to correct the address before fulfillment, but we cannot guarantee changes once an order has entered production or shipment.
Orders that cannot be delivered or are returned because of an incorrect or incomplete address provided by the customer are generally not eligible for a free replacement or refund.
If reshipment is possible, additional shipping charges may apply.
For more information regarding delivery and shipping addresses, please review our Shipping Policy.
Packages Marked as Delivered
If tracking indicates that your package was delivered but you cannot locate it, please first:
- Check around the delivery location
- Check with household members and neighbors
- Contact the shipping carrier using your tracking number
- Allow a short period of time in case the carrier marked the package as delivered before completing delivery
If you are still unable to locate your package, contact us at support@vanbotiq.com and we will review the available information with you.
Refund Processing
Once a refund has been approved, it will be issued to the original payment method used for your purchase.
Approved refunds are typically processed by us within 5–7 business days.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. Processing times vary depending on the financial institution.
If you have received confirmation from us that your refund was issued but have not received it after a reasonable period, we recommend contacting your bank or payment provider first.
If you still need assistance, please contact support@vanbotiq.com.
Exchanges
Because Vanbotiq products are made to order, we generally do not offer traditional exchanges for reasons such as selecting the wrong size, changing your mind, or choosing a different design.
If you received an incorrect, damaged, or defective product, please contact us rather than placing a new order or returning the product yourself.
We will review the issue and determine the appropriate resolution.
Contact Us
If you have any questions about a cancellation, damaged product, refund, replacement, or this policy, please contact:
Vanbotiq Customer Support
Email: support@vanbotiq.com
Please include your order number whenever contacting us about an existing order so we can assist you more quickly.